Notice on 2012 Chinese New Year Holiday
During 21-27 Jan, sellers, shipping companies, as well as AliExpress staff members will be on holiday to celebrate the traditional Chinese New Year. We would like to notify you of the possible delay on the commerce and shipping cycle:
1. During 17-28 Jan, processing time will be not be accounted.
Because all sellers are on holiday, the processing time for all orders placed during 17-28 Jan will be automatically prolonged.
2. The logistics company’s work status during this time is as the following:
Time
UPS
EMS
DHL
18-20 Jan
Normal operations
No Shipping
No Shipping
21-27 Jan
On vacation
On vacation
On vacation
After 27 Jan
Normal operations
Normal operations
Normal operations
3. Working status of AliExpress Dispute Team, AliExpress Customer Service Team and Seller Customer Service:
1) Dispute Handling Time: Handling time for all dispute cases that are due during the holiday will be prolonged by 7 days.
2) Replying Time from AliExpress Customer Service Team: We will be open during the holiday with reduced staff; if you have an inquiry, you can still email us. However, due to understaffing, our response time to emails may be delayed. We will try our best to reply to inquiries as quickly as possible.
3) Seller Services: Some sellers will be open during the holiday with reduced staff; you can still leave messages to them, but they may not respond as quickly to your inquiries. However, we kindly remind you that during 22-28 Jan, we are running a Chinese New Year Sale. All sellers that participate this promotion will be working normal hours.
We apologize for any inconvenience this may cause. Thank you for your understanding and support. We wish you a Happy Chinese New Year!
AliExpress.com
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Originally Posted by us1007479461
